Terms of sale

These terms govern the purchases you make from 4hype on WhatsApp or by email. Before confirming each order we send you a link to them so you can read and save them. In short:

Who is selling

• Owner: Registration in progress
• Tax ID (NIF): Registration in progress
• Address: Registration in progress
• Registry details: Registration in progress
• Trade name: 4hype
• Email: mnj.sneakers@gmail.com
• WhatsApp: +34 659 299 967
• Website: 4hype.es

How to place an order

• The website is a catalogue: its product pages are not a binding offer but an invitation to message us. Tap “Order on WhatsApp” (or email us at mnj.sneakers@gmail.com) with the product and size.
• We confirm availability and, before anything is closed, tell you in writing the product, size, condition, final price, shipping costs, delivery time and payment methods. If you like, we’ll send you photos and a video of the actual item.
• The contract is concluded when you accept the order and make the payment. We send you the confirmation on WhatsApp or by email with all the details.
• Special orders: if you’re looking for a pair that isn’t in the catalogue, we’ll give you a price and an estimated timeframe before you commit to anything. The order is only firm once you confirm it.

To buy, you must be of legal age or have your parents’ or guardians’ permission. Orders are placed in Spanish, although we’re happy to help you in your language whenever we can.

Prices

Prices are in euros and include applicable taxes. Shipping costs are not included; we always tell you what they are before you confirm the order. If we spot an obvious error in a published price, we’ll let you know before closing the sale and you can accept it or cancel the order at no cost.

Payment

We’ll tell you the available payment methods on WhatsApp when we confirm the order. We ship once payment has been received. We will never ask for your card details, passwords or codes in a chat. If anyone does so in our name, it isn’t 4hype: let us know.

Shipping and delivery

• Mainland Spain: usually 24 to 72 working hours from payment confirmation, with a tracking number and reinforced packaging.
• Balearic and Canary Islands, Ceuta, Melilla and outside Spain: ask us about timing and cost. Shipments to the Canary Islands, Ceuta, Melilla and countries outside the EU may involve customs formalities and import taxes payable by the recipient; we’ll tell you before you confirm.
• If for any reason we can’t deliver your order within the agreed time (and in any case within 30 calendar days at most), we’ll let you know and you can cancel it with a full refund.
• When it arrives, check the parcel. If it’s open or damaged, tell the courier if possible and send us photos as soon as you can so we can help you sort it out. This doesn’t limit your warranty rights.

Returns: right of withdrawal

As this is a distance purchase, you have 14 calendar days from receiving the item to return it without giving any reason, under articles 102 et seq. of the Spanish General Law for the Protection of Consumers and Users.

• How: let us know within that period on WhatsApp or at mnj.sneakers@gmail.com. You can use the withdrawal form below, although it isn’t compulsory.
• Sending it back: you must send us the item within 14 days of telling us. Return shipping costs are paid by you.
• Refund: we refund everything you paid, including the original shipping costs (except any extra if you chose a more expensive option than standard delivery), within 14 days of your notice and using the same payment method, unless we agree otherwise. We may wait until we receive the item, or until you send us proof of shipment, before refunding you.
• Condition of the item: you can try it on as you would in a shop. You’ll be responsible for any loss of value if it has been used more than necessary to check it. So please try it on indoors on a clean surface, without going outside, and return it with its box, tags, accessories and, where applicable, the verification tag. If it comes back used or damaged, we may deduct that loss of value from the refund.

Size exchanges

If you need a different size, message us as soon as you receive it. If we have it or can get it, we’ll offer you an exchange and tell you any price difference and shipping costs. If not, you can return it as described above.

Warranty

We are liable for any lack of conformity existing at the time of delivery, under articles 114 et seq. of the Spanish General Law for the Protection of Consumers and Users:

• New items: 3 years from delivery.
• Used items: 1 year from delivery. What is described on the product page and in the photos or videos we send you before you buy (signs of use, wear, condition or absence of the box) is part of the product and is not a lack of conformity.
• It doesn’t cover normal wear and tear or damage caused by misuse, accidents or improper washing or cleaning.
• If there’s a problem, message us with photos. You can ask for repair or replacement and, if neither is possible (for example, with one-off or sold-out items), a price reduction or a refund.

Authenticity

All our products are authentic. Before shipping them we check labels, materials, stitching, box and codes. If a product turned out not to be authentic, that would be a lack of conformity: we would refund you in full, including shipping costs both ways.

Customer service and complaints

For any question, issue or complaint, message us on WhatsApp or at mnj.sneakers@gmail.com. We’ll reply as soon as possible and, in any case, within one month at most. If you’re not satisfied, you can contact the consumer services of your region or country or, if you live elsewhere in the EU, the European Consumer Centres Network (ECC-Net). 4hype does not currently adhere to the Spanish Consumer Arbitration System.

Governing law

These terms are governed by Spanish law. If you are a consumer, the courts of your place of residence will have jurisdiction. Nothing here limits the rights you have by law as a consumer; if you live in another EU country, you also keep the protection of the mandatory rules of your country. The terms applicable to each purchase are those in force on the date of your order. See also the legal notice and the privacy policy.

Withdrawal form

Only fill it in and send it to us if you want to return an item (model form from Annex I(B) of Directive 2011/83/EU).